Last Updated: January 2026

Overview

At Dublin Silver, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we offer a hassle-free 30-day return policy for eligible items.

Company Information:

Company: Glimbyte Limited (Registration Number 758496)
Trading As: Dublin Silver (Registration Number 767260)
Email: [email protected]
Location: Dublin, Ireland
Website: www.dublinsilver.ie

Your Consumer Rights

This Return Policy does not affect your statutory rights under Irish and EU consumer protection law, including:

Consumer Rights Act
Sale of Goods and Supply of Services Act 1980
EU Consumer Rights Directive (2011/83/EU)
Distance Selling Regulations

You have the right to return faulty, damaged, or misdescribed items for a full refund or replacement, regardless of our return policy terms.

30-Day Return Window

Return Period

You have 30 calendar days from the date of delivery to return eligible items.

Start Date: Day you receive your order (confirmed by courier tracking) End Date: 30 days from delivery date Action Required: Contact us within 30 days to initiate return Return Shipping: Must ship within 14 days of receiving return authorization

14-Day Cooling-Off Period

Under EU Consumer Rights Directive, you have a 14-day cooling-off period starting from the day you receive your order. During this time, you can return items without providing a reason, provided they meet our eligibility criteria.

Eligible Items for Return

To qualify for a return, items must meet ALL of the following conditions:

Condition Requirements

✓ Unworn

No signs of wear, use, or handling
No scratching, tarnishing, or damage
Tags and stickers intact and attached

✓ Pristine Condition

Item must be in original, unused condition
No exposure to water, chemicals, perfumes, or lotions
No resizing, modifications, or alterations

✓ Original Packaging

Returned in original jewelry box, pouch, or packaging
All protective materials included
Gift boxes and bags included (if provided)

✓ Complete Set

All components included (earring pairs, matching pieces)
Certificates of authenticity included
Care instructions and documentation included
Original product tags attached

✓ Proof of Purchase

Order number or receipt
Invoice (digital or printed)

Non-Returnable Items

The following items CANNOT be returned except in cases of manufacturing defects, damage, or error on our part:

1. Personalized and Custom Items

❌ Engraved Jewelry

Items with personalized engraving or inscriptions
Custom messages, names, dates, or initials
Monogrammed pieces

❌ Custom-Made Jewelry

Bespoke pieces designed specifically for you
Custom-sized items (special ring sizes, bracelet lengths)
Made-to-order jewelry
Items with custom gemstone selections
Special commissions

❌ Altered Items

Jewelry that has been resized or modified
Items changed after delivery

2. Hygiene and Safety Items

❌ Pierced Earrings

Cannot be returned once package is opened
Health and safety regulations (hygiene reasons)
All pierced earring sales are final

❌ Body Jewelry

Nose rings, belly rings, tongue piercings
Any jewelry for body piercings

3. Sale and Clearance Items

❌ Final Sale Items

Items marked “Final Sale” at time of purchase
Clearance merchandise (specified as non-returnable)
Promotional items (unless defective)
Flash sale or special event purchases (if marked non-returnable)

4. Worn or Used Items

❌ Items Showing Wear

Jewelry that has been worn
Items with signs of use
Damaged items (customer-caused)
Items with missing tags or packaging

5. Other Non-Returnable Items

❌ Gift Cards and E-Vouchers

Digital or physical gift cards
Promotional vouchers
Store credit

❌ Digital Products

Digital gift certificates
E-certificates

Return Process – Step by Step

Step 1: Contact Customer Service

Within 30 days of delivery, reach out to us:

Email: [email protected] Subject Line: Return Request – Order #[Your Order Number]

Include in Your Email:

Your full name
Order number
Email address used for purchase
Item(s) you wish to return
Reason for return (optional but helpful)
Refund or exchange preference
Photos (if item is damaged or faulty)

Response Time: We’ll respond within 2 business days (usually within 24 hours)

Step 2: Receive Return Authorization

Once approved, we’ll send you:

✓ Return Authorization (RA) Number

Unique reference number for your return
Must be included on return package

✓ Return Shipping Address

Where to send the item
Never ship without authorization

✓ Return Instructions

Specific packing guidelines
What to include
How to label package

✓ Return Label (If Applicable)

Pre-paid return label (Ireland only, conditions apply)
Tracking information
Instructions for use

Important: Do not return items without a Return Authorization Number. Unauthorized returns may be refused or delayed.

Step 3: Prepare Your Return

Packing Checklist:

✓ Place item in original jewelry box/pouch ✓ Include all certificates and documentation ✓ Include completed return form (sent via email or included in original order) ✓ Pack securely to prevent damage during transit ✓ Use bubble wrap or protective materials for fragile items ✓ Write RA number clearly on outside of package ✓ Seal package securely with strong tape

Do NOT:

❌ Return items loose without packaging
❌ Ship without tracking and insurance
❌ Use flimsy envelopes or inadequate packaging
❌ Forget to include RA number

Step 4: Ship Your Return

Option A: Customer Arranges Shipping (Standard)

Recommended Carriers:

An Post Registered Mail (Ireland)
DPD Ireland
FastWay Couriers
Courier services with tracking

Shipping Requirements: ✓ Use a tracked shipping method ✓ Purchase insurance for high-value items (recommended) ✓ Keep your tracking number and proof of postage ✓ Take photos of packaged item before shipping

Cost: Customer pays return shipping costs (unless item is faulty or incorrect)

Option B: Pre-Paid Return Label (Ireland Only)

Availability:

Available for returns within Republic of Ireland
Provided for eligible returns at our discretion
Not available for all returns

Cost: €5.95 (deducted from your refund)

How It Works:

Return label sent via email (PDF)
Print and attach to package
Drop off at designated post office or courier location
Tracking included

Step 5: Track Your Return

After Shipping:

Email us your tracking number
Monitor delivery status
Package should arrive within 3-7 business days (Ireland)

We’ll Notify You When:

Your return is received
Inspection begins
Decision is made (approved/rejected)
Refund is processed or exchange is shipped

Return Inspection Process

Timeline

Upon Receipt:

Day 1-2: Package received and logged
Day 2-4: Item inspection
Day 4-5: Decision communicated
Day 5-7: Refund processed or exchange shipped

Total Time: Typically 5-7 business days from when we receive your return

Inspection Criteria

We carefully inspect all returns to verify:

✓ Item Condition

Unworn and unused
No damage or alterations
Original state maintained

✓ Completeness

All items included
Packaging intact
Documentation present

✓ Authenticity

Item matches original product
Not substituted or swapped

✓ Compliance

Meets return policy requirements
Within return window
Return authorization followed

Approved Returns

If your return is approved: ✓ You’ll receive email confirmation ✓ Refund processed within 1-2 business days ✓ Exchange shipped immediately (if requested) ✓ Tracking information provided (for exchanges)

Rejected Returns

If your return does not meet our criteria:

We’ll Contact You With:

Explanation of why return was rejected
Photos showing issues (if applicable)
Options available to you

Your Options:

Return Item to You (at your shipping cost)
Accept Store Credit (partial value, if applicable)
Donate Item (we can donate on your behalf)
Abandon Item (forfeit the item)

Common Rejection Reasons:

Item has been worn
Damage not present at time of sale
Missing packaging or components
Outside 30-day return window
Non-returnable item type
Tags removed or missing

Refunds

Refund Method

Original Payment Method:

Refunds are issued to the payment method used for purchase
Same credit/debit card charged
Cannot refund to different payment method

Gift Card Purchases:

Refunded as store credit
Cannot be refunded to cash or card

Refund Amount

Your Refund Includes: ✓ Full purchase price of returned item(s) ✓ Original shipping cost ONLY IF:

Entire order is returned
Item was faulty, damaged, or incorrect

Your Refund Does NOT Include: ❌ Return shipping costs (unless item is faulty) ❌ Original shipping costs (for partial returns) ❌ Customs or import duties (international orders) ❌ Pre-paid return label fee (€5.95 if used)

Refund Processing Time

Our Processing: 1-2 business days after approval Bank Processing: 5-10 business days (varies by bank/card issuer)

Total Time: 7-14 business days from approval

International Banks: May take longer (up to 14-21 business days)

Refund Confirmation

You’ll Receive Email Notification When:

Refund is approved
Refund is processed
Amount is sent to your bank

Check Your Statement:

Refund appears as credit from “Dublin Silver” or “Glimbyte Limited”
Contact your bank if not received after 14 business days

Exchanges

Exchange Policy

We offer exchanges for: ✓ Different sizes (rings, bracelets, necklaces) ✓ Different styles (same or higher value) ✓ Different colors or finishes ✓ Different gemstones or metals (subject to availability)

Exchange Process

How to Request Exchange:

Follow return process above
Specify desired exchange item in return request
We’ll confirm availability
Return original item
We inspect original item
Exchange item ships upon approval

Price Differences:

Higher Value: Pay the difference before shipping
Lower Value: Receive store credit for difference
Same Value: No additional charge

Exchange Limitations

❌ Cannot exchange non-returnable items ❌ One exchange per original order ❌ Subject to product availability ❌ Additional exchanges incur shipping fees

Exchange Shipping

First Exchange: Free shipping Additional Exchanges: Standard shipping rates apply

Faulty, Damaged, or Incorrect Items

Immediate Action Required

If you receive a faulty, damaged, or incorrect item:

Contact Us Within 48 Hours:

Email: [email protected]
Subject: Faulty/Damaged Item – Order #[Number]

Include:

Photos of item (multiple angles)
Photos of packaging
Description of fault or damage
Order number

What We Cover

Faulty Items:

Manufacturing defects
Broken clasps, chains, or settings
Missing stones
Quality issues

Damaged Items:

Damage that occurred during shipping
Crushed or bent packaging
Broken items in transit

Incorrect Items:

Wrong item sent
Wrong size sent
Missing items from order
Quantity errors

Our Commitment

For Faulty, Damaged, or Incorrect Items:

✓ Full Refund (including original AND return shipping) ✓ Free Replacement (expedited shipping) ✓ Free Collection (where available) ✓ Priority Handling (resolved within 48 hours)

You Choose:

Full refund to original payment method
Free replacement (same item)
Exchange for different item
Store credit with 10% bonus

No Questions Asked: If the fault is ours, we make it right immediately with no hassle.

International Returns

Shipping Requirements

International Customers Must: ✓ Use tracked, insured shipping ✓ Declare item value accurately ✓ Mark package as “Returned Goods” ✓ Complete customs forms

Recommended Carriers:

DHL International
FedEx International
UPS Worldwide
National postal service (registered mail)

Customs and Duties

Important:

You are responsible for any return customs fees
Mark as “Returned Goods” to potentially avoid charges
We cannot refund customs/import charges from original purchase
Include all original documentation

Currency Conversion

Refund Currency:

Processed in Euros (€)
Your bank converts to local currency
Exchange rate differences may result in slight variations

Processing Time

International Returns Take Longer:

Shipping: 7-21 business days
Inspection: 3-5 business days
Refund: 14-28 business days total

Store Credit

When Store Credit Is Offered

Store credit may be provided for:

Returns outside 30-day window (at our discretion)
Final sale items (if we make exception)
Partial returns not meeting full criteria
At customer’s request (instead of refund)

Store Credit Terms

✓ Valid for 12 months from issue date ✓ Can be used for any purchase ✓ Cannot be exchanged for cash ✓ Transferable (can be gifted) ✓ Automatically applied at checkout

Store Credit Bonus

Choose Store Credit Instead of Refund: Receive 10% bonus credit

Example:

Return value: €100
Store credit: €110

How to Request: Indicate preference for store credit in return request

Lost or Stolen Packages

Lost in Transit (Outbound)

If Your Order Never Arrives:

Steps:

Wait 10 business days (Ireland), 21 days (international)
Contact us: [email protected]
We’ll investigate with carrier
Resolution within 5 business days

We’ll Provide:

Full refund, OR
Free replacement (sent via expedited shipping)

Lost in Transit (Return)

If Your Return Package Is Lost:

Your Protection:

If shipped with tracking and insurance: We’ll process refund when carrier confirms loss
If shipped without tracking: Cannot verify receipt, refund may not be possible

Important: Always use tracked, insured shipping for returns.

Jewelry Repairs and Warranty

Manufacturing Defect Warranty

Coverage: 12 months from purchase date

What’s Covered: ✓ Defects in workmanship ✓ Defects in materials ✓ Broken clasps (manufacturer fault) ✓ Lost stones (poor setting)

What’s NOT Covered: ❌ Normal wear and tear ❌ Accidental damage ❌ Loss or theft ❌ Improper care or cleaning ❌ Unauthorized repairs ❌ Tarnishing (natural for silver)

Repair Process

Contact Us:

Email: [email protected]
Subject: Warranty Claim – Order #[Number]
Include photos showing defect

We’ll Arrange:

Free return shipping (for warranty claims)
Professional repair or replacement
Expedited return to you

Tips for Successful Returns

Before You Return

✓ Check return eligibility ✓ Act within 30-day window ✓ Keep all packaging and tags ✓ Take photos before shipping ✓ Get return authorization

Packing Tips

✓ Use original packaging ✓ Wrap items securely ✓ Use adequate cushioning ✓ Choose sturdy box ✓ Seal with strong tape

Shipping Tips

✓ Use tracked service ✓ Purchase insurance ✓ Keep proof of postage ✓ Save tracking number ✓ Email tracking to us

Communication Tips

✓ Be clear about preference (refund vs exchange) ✓ Include photos for any issues ✓ Respond promptly to our requests ✓ Keep email correspondence ✓ Be patient during inspection

Frequently Asked Questions

Q: Can I return a gift? A: Yes, if you have the order number or gift receipt. Refund will go to original purchaser’s payment method, or we can provide store credit.

Q: Can I return an item without tags? A: Tags must be attached for return eligibility. Contact us to discuss options.

Q: Can I return sale items? A: Yes, unless marked “Final Sale” at time of purchase.

Q: What if I ordered the wrong size? A: No problem! Return for refund or exchange within 30 days.

Q: How long does a refund take? A: 7-14 business days from when we receive and approve your return.

Q: Can I return earrings? A: Unpierced earrings (clip-ons, cuffs): Yes. Pierced earrings: No (hygiene reasons).

Q: Will I get my original shipping cost back? A: Only if the entire order is returned AND the item was faulty/incorrect.

Q: Can I cancel my order? A: Yes, if it hasn’t shipped yet. Contact us immediately at [email protected].

Contact Us

Return Inquiries:

Email: [email protected] Subject: Return Question – Order #[Your Number]

Response Time: Within 2 business days (usually 24 hours)

We’re Here to Help: Our customer service team is committed to making returns easy and ensuring your satisfaction.

Policy Updates

We may update this Return Policy to reflect:

Changes in process or procedures
Changes in laws or regulations
Improvements to service
Customer feedback

Notification:

“Last Updated” date revised
Email notification for material changes
Continued use constitutes acceptance

Glimbyte Limited Trading as Dublin Silver Company Registration: 758496 Trading As Registration: 767260 Dublin, Ireland

Email: [email protected] Website: www.dublinsilver.ie

Thank you for choosing Dublin Silver!

We stand behind the quality of our jewelry and are committed to your satisfaction. If you have any questions about returns, please don’t hesitate to contact us.

Your happiness is our priority! ✨

Last Updated: January 2026 Version: 1.0

Return Policy