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Privacy Statement

Last Updated: January 2026

Introduction

Glimbyte Limited, trading as Dublin Silver, is committed to protecting your privacy and personal data. This Privacy Statement outlines how we collect, use, store, and protect your information when you interact with our website www.dublinsilver.ie or purchase our products.

Company Details:

  • Legal Entity: Glimbyte Limited
  • Company Registration: 758496
  • Trading As: Dublin Silver
  • Trading Registration: 767260
  • Registered Office: Dublin, Ireland
  • Email: [email protected]
  • Website: www.dublinsilver.ie

Data Controller

Glimbyte Limited is the data controller responsible for your personal data. This means we determine how and why your data is processed.

Contact Details:

Legal Framework

We process your personal data in compliance with:

  • General Data Protection Regulation (GDPR) – EU Regulation 2016/679
  • Data Protection Act 2018 (Ireland)
  • ePrivacy Directive
  • Consumer Rights Directive
  • Irish consumer protection laws

What Information We Collect

Information You Provide

Account Registration:

  • Full name
  • Email address
  • Password (encrypted)
  • Phone number

Order Information:

  • Billing address
  • Delivery address
  • Phone number
  • Email address

Payment Information:

  • Payment method (credit/debit card)
  • Billing address
  • Transaction details
  • Note: We do not store full credit card numbers; these are processed securely by our payment provider

Communications:

  • Customer service inquiries
  • Product reviews and ratings
  • Survey responses
  • Email correspondence
  • Marketing preferences

Information Collected Automatically

Website Usage Data:

  • IP address (anonymized)
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source
  • Click patterns
  • Date and time of visit

Cookies and Tracking:

  • Cookie identifiers
  • Session data
  • Shopping cart information
  • Login sessions
  • Preference settings

Information from Third Parties

Payment Processors:

  • Transaction confirmation
  • Payment status
  • Fraud detection alerts

Shipping Carriers:

  • Delivery confirmation
  • Tracking information
  • Delivery attempts

Social Media:

  • Profile information (if you log in via social media)
  • Shared content (if you share our products)

How We Use Your Information

Order Processing

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Manage returns and refunds
  • Issue invoices and receipts

Customer Service

  • Respond to inquiries and requests
  • Resolve complaints and issues
  • Provide product support
  • Process warranty claims

Account Management

  • Create and maintain your account
  • Authenticate your identity
  • Store your preferences
  • Maintain order history

Payment Processing

  • Process transactions securely
  • Verify payment information
  • Prevent fraud
  • Issue refunds

Legal Compliance

  • Comply with tax obligations
  • Maintain accounting records
  • Respond to legal requests
  • Protect our legal rights
  • Comply with data protection laws

Marketing (With Your Consent)

  • Send promotional emails
  • Notify you of new products
  • Share special offers and discounts
  • Provide personalized recommendations
  • Send jewelry care tips

Website Improvement

  • Analyze website usage and performance
  • Identify technical issues
  • Test new features
  • Improve user experience
  • Optimize website design

Security and Fraud Prevention

  • Detect and prevent fraudulent transactions
  • Protect against cyber attacks
  • Verify your identity
  • Monitor for suspicious activity
  • Maintain website security

Legal Basis for Processing

We process your data based on the following legal grounds:

Contract Performance:

  • Processing necessary to fulfill your order
  • Provide services you requested
  • Manage your account

Legal Obligation:

  • Tax and accounting compliance
  • Respond to legal requests
  • Prevent fraud and crime

Legitimate Interests:

  • Fraud prevention and security
  • Business analytics
  • Website improvement
  • Marketing to existing customers (where applicable)

Consent:

  • Marketing communications
  • Non-essential cookies
  • Tracking and analytics
  • Personalized advertising

You can withdraw consent at any time by contacting us or using the unsubscribe link in emails.

Who We Share Your Data With

We share your personal data only when necessary:

Service Providers

Payment Processors:

  • Secure payment gateways (Stripe, PayPal, etc.)
  • Process transactions on our behalf
  • We do not see or store full card numbers

Shipping Carriers:

  • Courier and postal services
  • Receive name, address, phone number for delivery
  • Track and deliver your orders

Email Service Providers:

  • Transactional emails (order confirmations, shipping updates)
  • Marketing emails (with your consent)

Web Hosting:

  • Host our website and databases
  • Store customer data securely
  • Ensure website availability

Analytics Providers:

  • Google Analytics (anonymized data)
  • Microsoft Clarity (session recordings)
  • Improve website performance

Advertising Partners:

  • Google Ads
  • Meta/Facebook Ads
  • Retargeting and conversion tracking
  • Only with your cookie consent

Legal Requirements

Authorities and Law Enforcement:

  • Comply with legal obligations
  • Respond to court orders
  • Investigate suspected fraud
  • Protect legal rights

Business Transfers

In the event of a merger, acquisition, or sale of assets:

  • Your data may be transferred to the new owner
  • You will be notified of any change in data controller
  • Same privacy protections will apply

We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your data for as long as necessary:

Order Information: 7 years (tax and accounting requirements) Account Data: Until account deletion or 3 years of inactivity Marketing Data: Until you unsubscribe or withdraw consent Website Analytics: Anonymized after 26 months Payment Data: As required by payment processors and regulations Customer Service Records: 2 years from last contact

After retention periods expire, data is securely deleted or anonymized.

Data Security

We implement robust security measures:

Technical Measures:

  • SSL/TLS encryption (HTTPS)
  • Secure hosting infrastructure
  • Regular security updates
  • Firewall protection
  • Intrusion detection systems
  • Secure backups

Organizational Measures:

  • Access controls and authentication
  • Employee training on data protection
  • Confidentiality agreements
  • Regular security audits
  • Incident response procedures
  • Data breach notification protocols

Payment Security:

  • PCI-DSS compliant payment processors
  • Tokenization of card details
  • No storage of full card numbers
  • Secure payment gateways

Despite our efforts, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account password.

Your Rights Under GDPR

You have the following rights regarding your personal data:

1. Right of Access

Request a copy of all personal data we hold about you Response time: Within 30 days Free of charge for first request

2. Right to Rectification

Correct inaccurate or incomplete data Update your information at any time Ensure data accuracy

3. Right to Erasure (“Right to be Forgotten”)

Request deletion of your personal data Subject to legal obligations (e.g., tax records) May not apply if we have legitimate grounds to retain data

4. Right to Restrict Processing

Limit how we use your data Temporarily halt processing while we resolve disputes You can still store data but not use it

5. Right to Data Portability

Receive your data in a machine-readable format (CSV, JSON) Transfer your data to another service Applicable to data you provided with consent or contract

6. Right to Object

Object to processing based on legitimate interests Object to direct marketing (anytime, unconditionally) Object to profiling and automated decision-making

7. Right to Withdraw Consent

Change your mind about consented processing Unsubscribe from marketing emails Revoke cookie consent Does not affect lawfulness of past processing

8. Right to Lodge a Complaint

File a complaint with supervisory authority Data Protection Commission (Ireland): www.dataprotection.ie Phone: +353 (0761) 104 800 Email: [email protected]

To Exercise Your Rights: Email: [email protected] Subject: Data Protection Request Include: Your full name, email address, and specific request Response: Within 30 days (may be extended by 2 months for complex requests)

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). However, some service providers operate globally:

United States:

  • Google (Analytics, Ads) – EU-US Data Privacy Framework
  • Meta/Facebook (Advertising) – Standard Contractual Clauses
  • Microsoft (Clarity) – EU-US Data Privacy Framework

Safeguards:

  • EU Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules
  • Appropriate security measures

You have the right to request information about safeguards used for international transfers.

Children’s Privacy

Our website is not directed at children under 16 years of age.

Policy:

  • We do not knowingly collect data from children under 16
  • If we discover we have collected such data, we delete it immediately
  • Parents/guardians: If you believe we have data about your child, contact us immediately

Parental Consent: If you are under 16, you must have parental/guardian permission before:

  • Creating an account
  • Making a purchase
  • Providing personal information

Automated Decision-Making and Profiling

Fraud Detection: We use automated systems to detect potentially fraudulent transactions. This may result in orders being declined or delayed for manual review.

Product Recommendations: We may use algorithms to suggest products based on your browsing and purchase history. This is not automated decision-making with legal effects.

Right to Human Review: You have the right to request human review of any automated decision that affects you.

Marketing Communications

Email Marketing

With Your Consent:

  • New product announcements
  • Special offers and promotions
  • Exclusive discounts
  • Jewelry care tips
  • Company updates

Opt-In:

  • Checkbox at checkout (unchecked by default)
  • Newsletter signup form
  • Explicit consent required

Opt-Out:

  • Click “unsubscribe” in any marketing email
  • Log into your account and update preferences
  • Email: [email protected]
  • Immediate effect (may take 48 hours to process)

Transactional Emails: You will continue to receive order-related emails even if you opt out of marketing (order confirmations, shipping updates, customer service responses).

Cookies

We use cookies and similar tracking technologies. For detailed information, see our Cookie Policy.

Categories:

  • Essential cookies (always active)
  • Analytics cookies (requires consent)
  • Marketing cookies (requires consent)
  • Preference cookies (requires consent)

Manage Cookies:

  • Cookie consent banner (first visit)
  • Cookie settings link (website footer)
  • Browser settings

Full details: www.dublinsilver.ie/cookie-policy

Third-Party Links

Our website may contain links to third-party websites, including:

  • Social media platforms
  • Payment processors
  • Shipping carriers
  • Product manufacturers
  • Industry resources

Important:

  • We are not responsible for third-party privacy practices
  • Third-party sites have their own privacy policies
  • Review their policies before providing information
  • Links do not imply endorsement

Data Breach Notification

In the event of a data breach that poses a risk to your rights:

Our Obligations:

  • Notify Data Protection Commission within 72 hours
  • Notify affected individuals without undue delay
  • Provide information about the breach
  • Recommend protective measures

Your Actions:

  • Follow our recommendations
  • Change passwords if advised
  • Monitor accounts for suspicious activity
  • Contact us with concerns

Changes to This Privacy Statement

We may update this Privacy Statement to reflect:

  • Changes in laws or regulations
  • Changes in our business practices
  • New technologies or services
  • Feedback from regulators

Notification:

  • Update “Last Updated” date
  • Email notification for material changes (if you have an account)
  • Prominent notice on website
  • Continued use constitutes acceptance

Review: We encourage you to review this statement periodically.

Contact Us

For Privacy-Related Inquiries:

Email: [email protected] Subject: Privacy Inquiry

Company Details: Glimbyte Limited Trading as Dublin Silver Company Registration: 758496 Trading As Registration: 767260 Dublin, Ireland

Data Protection Authority: Data Protection Commission (Ireland) Canal House, Station Road, Portarlington, Co. Laois, R32 AP23 Phone: +353 (0761) 104 800 Email: [email protected] Website: www.dataprotection.ie

Related Policies

Your privacy is important to us. We are committed to protecting your personal data and respecting your privacy rights.

Glimbyte Limited | Trading as Dublin Silver Company Registration: 758496 | Trading As Registration: 767260 Dublin, Ireland | [email protected] | www.dublinsilver.ie