Refund and Returns Policy for Dublin Silver

Effective Date: 26.06.2024

We want you to be completely satisfied with your purchase from Dublin Silver. If for any reason you are not happy with your item, we offer a hassle-free return and refund policy.

Returns:

• Timeframe: You have 14 days from the date of delivery to initiate a return. This is the statutory right under Irish and EU consumer law.
• Conditions: Items must be returned in their original condition, undamaged, and in their original packaging. We cannot accept returns on personalized items.
• Initiating a Return: To initiate a return, please contact us at [email protected] with your order number and our team will try to make the return process as easy as possible. We will provide further instructions.

Refunds:

• Options: We offer full refunds to the original payment method or store credit. The choice is yours.
• No Restocking Fees: We do not charge any restocking fees for returned items.
• Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item.

Return Shipping:

• Cost: Please contact us at [email protected] before returning any item, as we may be able to assist with the return process.

Damaged or Defective Items:

• Policy: If you receive a damaged or defective item, please contact us immediately at [email protected] or our chat support. We will offer a full refund or a free replacement, depending on your preference.

Cancellations:

• Before Shipment: You can cancel your order for free within 24 hours of placing it. Please contact us at [email protected] or chat support to request a cancellation.
• After Shipment: Once your order has been shipped, it cannot be cancelled. However, you can return it according to our standard return policy.

International Returns:

• Policy: We accept returns from international customers. Please contact us at [email protected] to initiate an international return.

Additional Information:

• We reserve the right to refuse returns that do not meet the above criteria.
• This policy applies only to purchases made on dublinsilver.ie.

Questions?

If you have any questions about our refund and returns policy, please contact us at [email protected].