Terms & Conditions

1. Introduction

Welcome to Dublin Silver. These Terms and Conditions ("Terms") govern your use of the website www.dublinsilver.ie ("Website") and your purchase of products from us.

By accessing this Website or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.

2. Definitions

In these Terms:

• "We," "Us," "Our" refers to Glimbyte Limited trading as Dublin Silver
• "You," "Your" refers to the user or customer
• "Products" refers to jewelry and other items available for purchase
• "Website" refers to www.dublinsilver.ie
• "Order" refers to your request to purchase Products from us

3. Eligibility

By using this Website and placing orders, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• The information you provide is accurate and complete
• You will update your information if it changes

4. Account Registration

4.1 Creating an Account

You may create an account to facilitate purchases and track orders. Account creation requires:

• A valid email address
• A secure password
• Accurate personal information

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Remain inactive for extended periods
• Are used for unauthorized purposes

5. Products and Descriptions

5.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Colors may vary due to monitor settings
• Measurements are approximate
• Natural materials may vary slightly
• We reserve the right to correct errors

5.2 Availability

All products are subject to availability. We may:

• Limit quantities available for purchase
• Discontinue products without notice
• Refuse orders at our discretion

5.3 Jewelry Specifications

Our jewelry products:

• Are made with sterling silver (.925) unless otherwise stated
• May contain natural gemstones with inherent variations
• Are handcrafted items that may have slight variations
• Come with care instructions

6. Pricing and Payment

6.1 Prices

All prices on our Website are:

• Displayed in Euros (€)
• Inclusive of VAT where applicable
• Subject to change without notice
• Valid at the time of order placement

6.2 Payment Methods

We accept the following payment methods:

• Credit/Debit cards (Visa, Mastercard, American Express)
• PayPal
• Other payment methods as displayed at checkout

6.3 Payment Processing

• Payment is taken at the time of order
• Orders are not confirmed until payment is received
• We use secure payment processing
• You authorize us to charge your selected payment method

6.4 Currency

All transactions are processed in Euros. Currency conversion fees may apply for non-Euro payments and are the responsibility of the customer.

6.5 Pricing Errors

In the event of a pricing error:

• We will contact you before processing the order
• You may cancel or confirm at the correct price
• We reserve the right to cancel orders with incorrect pricing

7. Orders and Contract Formation

7.1 Placing an Order

When you place an order, you are making an offer to purchase. Your order is subject to:

• Product availability
• Payment authorization
• Our acceptance

7.2 Order Confirmation

• You will receive an order confirmation email
• This confirmation acknowledges receipt of your order
• It does not constitute acceptance of your order

7.3 Contract Formation

A binding contract is formed when:

• We dispatch your order, or
• We send a dispatch confirmation email

7.4 Order Cancellation

We reserve the right to cancel orders for:

• Stock unavailability
• Payment issues
• Suspected fraud
• Pricing errors
• Other legitimate reasons

If we cancel your order, you will receive a full refund.

8. Shipping and Delivery

8.1 Delivery Areas

We deliver to:

• Republic of Ireland
• Northern Ireland
• United Kingdom
• European Union countries
• Other international destinations (where available)

8.2 Delivery Times

Estimated delivery times are:

• Ireland: 2-5 business days
• UK: 3-7 business days
• EU: 5-10 business days
• International: 7-21 business days

These are estimates only and not guaranteed.

8.3 Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination
• Order value
• Selected shipping method

Free shipping may be offered for orders above certain thresholds.

8.4 Risk and Title

• Risk of loss passes to you upon delivery
• Title passes upon full payment
• We retain a security interest until payment is complete

8.5 Delivery Issues

If your order is delayed or lost:

• Contact us within 30 days of the expected delivery date
• We will investigate with our courier
• Replacement or refund will be provided as appropriate

8.6 Customs and Import Duties

For international orders:

• You are responsible for customs duties and import taxes
• These are determined by your country's regulations
• We have no control over these charges

9. Returns and Refunds

9.1 Return Policy

We offer a 30-day return policy for eligible items. Full details are available in our Refund Policy.

9.2 Eligibility

To be eligible for return, items must be:

• Unworn and in original condition
• In original packaging
• Returned within 30 days of delivery

9.3 Non-Returnable Items

The following items cannot be returned:

• Personalized or engraved items
• Pierced earrings (for hygiene reasons)
• Items marked as final sale
• Items showing signs of wear

9.4 Return Process

To initiate a return:

1. Contact [email protected]
2. Receive return authorization
3. Ship items back securely
4. Refund processed upon receipt and inspection

9.5 Refund Method

Refunds are issued to the original payment method within 7-14 business days of receiving the return.

10. Intellectual Property

10.1 Ownership

All content on this Website is owned by or licensed to Glimbyte Limited, including:

• Text and written content
• Images and photographs
• Graphics and logos
• Website design and layout
• Product designs

10.2 Restrictions

You may not:

• Copy, reproduce, or distribute our content
• Modify or create derivative works
• Use content for commercial purposes
• Remove copyright or trademark notices

10.3 Trademarks

"Dublin Silver" and associated logos are trademarks of Glimbyte Limited. Unauthorized use is prohibited.

11. User Conduct

11.1 Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes
• Attempt to gain unauthorized access
• Transmit viruses or harmful code
• Scrape or data mine content
• Impersonate others
• Harass or harm other users
• Violate intellectual property rights

11.2 Consequences

Violations may result in:

• Account termination
• Order cancellation
• Legal action
• Reporting to authorities

12. Privacy and Data Protection

12.1 Privacy Policy

Your use of this Website is subject to our Privacy Policy.

12.2 Data Collection

We collect and process personal data in accordance with:

• General Data Protection Regulation (GDPR)
• Irish Data Protection Acts
• Our Privacy Policy

12.3 Cookies

We use cookies as described in our Cookie Policy.

13. Limitation of Liability

13.1 Disclaimer

To the maximum extent permitted by law:

• The Website is provided "as is"
• We make no warranties, express or implied
• We do not guarantee uninterrupted or error-free operation

13.2 Limitation

Our liability is limited to:

• The purchase price of the products ordered
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of profits, data, or business opportunities

13.3 Exceptions

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

14. Consumer Rights

14.1 Statutory Rights

These Terms do not affect your statutory rights under:

• Consumer Rights Act
• Sale of Goods and Supply of Services Act 1980
• EU Consumer Rights Directive
• Other applicable consumer protection laws

14.2 Cooling-Off Period

Under EU distance selling regulations, you have a 14-day cooling-off period during which you may cancel for any reason, subject to our return conditions.

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters
• War or terrorism
• Government actions
• Labor disputes
• Supply chain disruptions
• Pandemics or health emergencies
• Technical failures

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of Ireland.

16.2 Jurisdiction

The courts of Ireland have exclusive jurisdiction over disputes arising from these Terms.

16.3 Alternative Dispute Resolution

Before initiating legal proceedings:

• Contact us to attempt resolution: [email protected]
• We will work in good faith to resolve disputes
• EU customers may access the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

17. Changes to Terms

17.1 Modifications

We reserve the right to modify these Terms at any time. Changes are effective upon posting to this page.

17.2 Notification

For material changes:

• We will update the "Last Updated" date
• Continued use constitutes acceptance

17.3 Review

We encourage you to review these Terms periodically.

18. Severability

If any provision of these Terms is found invalid or unenforceable:

• The remaining provisions remain in effect
• The invalid provision will be modified to reflect our intent

19. Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right.

20. Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations to another entity.

21. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dublin Silver.

22. Contact Information

For questions about these Terms and Conditions:

23. Acknowledgment

By using our Website and placing an order, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You are of legal age to enter into this agreement
• The information you provide is accurate